Priority Support means that you will get immediate attention for any technical or creative question. Let's say you want to know why an Am chord doesn't sound good in the key of G major - you'll get an answer same day. Let's say you can't load a video lesson on your iPad and you want it fixed - you'll get an answer the same day.
Priority Support is available to any and all Premium members. You make it possible for Music Protest to focus on making great online music education possible. So, when you have a problem you'll get help. That is what Priority Support includes... everything you need - even video/skype chats when necessary!